FAQ: Rental Process
Please place your order as soon as possible. Since delivery takes at least two business days, to ensure you receive it the day before you start using it, please complete your order at least three business days in advance.
There is also an option for overnight shipping, so it may be possible to deliver it even if you place your order right before you need it. (Please note that delivery may be delayed due to weather or other factors.)
Unfortunately, we do not accept bookings over the phone at this time; we only accept online bookings.
You can change your order free of charge up to 1 business day before your rental date. A change fee of $20 will apply after this date. Please contact customer support for any changes you wish to make. Once the rental period begins, the only change we can accommodate is an extension of the rental period. There will be no change fee for extensions, but it will incur the daily rental fee for any additional days. Even if you return the device earlier, you will still be charged for the number of days you originally ordered.
Yes, you can cancel your order up to 5 business days before your rental date free of charge. A cancellation fee of $20 will apply after this date. Please contact customer support if you wish to cancel your order. Please note that cancellations are not permitted once the rental period has started.
Yes, the name on the order can be different from the actual user of the device. However, the person whose name is on the order will be considered the contract holder and will be held responsible for any damages or issues that may arise. Therefore, we recommend that the actual user place the order.
Yes, if you need to keep the device longer, simply contact us to arrange an extension based on availability.
To ensure timely delivery, we recommend placing your order at least 4 business days before your usage date if you select 2-business-day shipping or at least 3 business days before if you choose overnight shipping.
You can specify multiple destinations during the booking process.
Yes, we can pause your service and allow you to keep the device without returning it for a fee of $20 for up to 30 days. Please contact us before placing your rental order so we can make the necessary arrangements and guide you through the process.
If you select overnight shipping, you will receive the portable WiFi device on the following business day after we ship it. If you select 2-business day shipping, you will receive it in 2 business days.
We ship devices only with in the US and cannot send them to addresses outside the country.
You can return the device and its accessories using the provided return shipping label by the day following your rental end date. Please ensure everything is securely packaged and drop it off at a convenient FedEx office or drop-off location.
If you're unable to return the device on time, please use the enclosed return label to send it back as soon as possible and contact us immediately. A late fee of $10 per day will apply starting from the second day after the rental period ends.
The device must be returned by the day following the end of your rental period. It will be considered returned once you drop it off at a FedEx office or pickup location, and the FedEx tracking site shows the status as "We have your package."
Insurance is available for $2 per day, providing coverage in case of damage, loss or theft of the device during your rental period.
The protection plan includes:
Lost, Stolen or Damaged Device
- With Insurance: $50
- Without Insurance: $300
Lost, Stolen or Damaged Charging Cable / Device Case
- With Insurance: $0
- Without Insurance: $10 each
Third-Party Calls or Data Usage
- Any charges incurred by third parties during the rental period are the responsibility of the customer.
If you have your own insurance, such as travel insurance or a policy that covers rental equipment, it may provide coverage for these costs. Please check with your insurance provider to confirm if their policy covers such situations.
Yes, you can always add more data to your plan during the rental period. Please contact our customer support to arrange for additional data and we'll probide you with the options available.
You can confirm your order details in the confirmation email sent to you after placing your order. If you need further assistance, please feel free to contact our customer support.
We will ensure your device arrives at least 2 business days before your plan begins.
*Please note that we do not ship on weekends or holidays. We recommend ordering your portable WiFi device in advance once your travel schedule is confirmed.